Return policy

If you made a purchase as a consumer, you have the right to withdraw from the contract you concluded with our company CreativeSpaceSK s.r.o. within 14 days from the date of receipt of the product, even without giving a reason. This right does not apply if you concluded the contract as an entrepreneur.

We suggest you to contact us by email at before withdrawing from the contract. We will make every effort to resolve the matter in accordance with your requirements.

If you decide to return the product, please make sure that you send it to: CreativeSpaceSK s.r.o., Nábrežná 6, 984 01 Lučenec, Slovakia, along with the withdrawal from the contract, either in writing (together with the returned product) or electronically to To expedite the refund process, we recommend that you use the form that was sent to you by email and is also available in our General Terms and Conditions.

In the event of withdrawal, you are required to return the product undamaged, unused and in its original packaging. You bear the cost of returning the goods to us. We will refund the payment for the goods within 14 days from the date of receipt of the goods at the address provided above. Please note that the transportation of goods may take several days and the refund period starts only after the goods have been delivered. It is also possible that the payment may be delayed due to reasons on the side of your bank or card issuer. Of course, we will gladly provide you with information on the status of your withdrawal at the email address mentioned above.

Please note that if you return goods to us that are damaged (including damage caused by your insufficient packaging during transport), dirty, altered, modified or if its value is otherwise reduced as a result of handling beyond what is necessary to ascertain its properties and functionality, we have the right to demand compensation for the expenses incurred in restoring it to its original condition.

For detailed information on the refund process and products that cannot be returned, please visit our General Terms and Conditions.